How to Improve Security Officer Morale
Poor officer morale in a hospital security department can be damaging to not only the department in the form of public safety staff attrition, but also to the healthcare facility as a whole in the form of customer dissatisfaction and complaints.
The security officer s job is tough. Having to constantly deal with patients and visitors who are under an incredible amount of stress, hospital public safety officers often don t see positive results from all of their hard work, which contributes to the potential for poor morale.
However, Chris Cromer, who is the director of security services for the Alamance Regional Medical Center as well as one of this year s director of the year finalists, believes the biggest obstacle to improving and maintaining officer morale often is the lack of a career path.
In this podcast, he describes how he has developed a department structure that encourages officers to grow in the Alamance organization in general and the security services department specifically.
Your browser does not support the audio element.
Local Player and Download Link
Robin Hattersley Gray
Robin has been covering the security and campus law enforcement industries since 1998 and is a specialist in school, university and hospital security, public safety and emergency management, as well as emerging technologies and systems integration. She joined CS in 2005 and has authored award-winning editorial on campus law enforcement and security funding, officer recruitment and retention, access control, IP video, network integration, event management, crime trends, the Clery Act, Title IX compliance, sexual assault, dating abuse, emergency communications, incident management software and more.
Robin has been featured on national and local media outlets and was formerly associate editor for the trade publication Security Sales & Integration.
She obtained her undergraduate degree in history from California State University, Long Beach.