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Concierge Security Officer

SIA Licensed in accordance with the Security Industry Act 2001 Vetted as a minimum to the standards required by British Standard 7858 Industry experience / background Security & safety conscious Conversant in the English language and capable of communicating effectively through verbal and written means Professional and disciplined Be confident, have presence and calmness during difficult / confrontational situations Be physically & medically fit Be of smart appearance Enthusiastic and willing to develop new skills and undertake responsibility Main Responsibilities Great service & customer experience (Brand Ambassador) How to achieve success: introduce yourself at the start of a new shift have a can do attitude and accept reasonable instruction smile, say hello & engage during shift cultivate a good team working relationship (inc local police) wear appropriate contract uniform ID Card & SIA License are you proud of how you look today / promoting professionalism?

Asset protection (stock, property, people) How to achieve success: aware of location layout high profile visual patrols being observant & vigilant aware of hot spots and identify areas of concern deter persons with intent to commit a criminal act, play your part in providing a safe work environment and reducing any loss Safe & Secure How to achieve success: book on/off and make safety calls at an agreed frequency, aware of life safety systems & safe to work procedures e.g.

alarms, first aid, fire doors clear, react and support swiftly make safe, calm and controlled decisions record & escalate appropriately Assignment Instructions (AIs) How to Achieve Success: content awareness including, breaks & welfare, personal mobile phone & headset use, smoking policy, risk assessment & crisis management General Responsibilities Access & egress control CCTV monitoring Key control Site patrols, checks & lockdowns Equipment use and maintenance Maintain a daily log book Arrest & Search (must be aware of policies) Administration

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